{"xsrfToken":"d06cf20952740184a9c3f90a2c7fb71c059058c4_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2fc786d2-109c-436d-bd40-47f35d851ab9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmYzc4NmQyLTEwOWMtNDM2ZC1iZDQwLTQ3ZjM1ZDg1MWFiOSI6WyJyZWFkIl19LCJleHAiOjE3MTA4NTM5NTksIm5iZiI6MTcxMDg1MzM1OX0.gKUq0JddrRuQUMLjioN_yyT_vmn3iCMWh7iGHPr_iss&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&mode=fit","logoId":"2fc786d2-109c-436d-bd40-47f35d851ab9","isLogoAvailable":true,"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","userInitialAnnouncementHeader":"CVE-2023-20198","userInitialAnnouncementMessageWiki":"<p>Are you affected by the latest CVE-2023-20198 on Cisco IOS-XE? <a href=\"https://gitlab.com/ip-fabric/integrations/pynetcheck/-/tree/main?ref_type=heads\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Try our Network Checker</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","announcementHeader":"CVE-2023-20198","announcementMessage":"Are you affected by the latest CVE-2023-20198 on Cisco IOS-XE? [Try our Network Checker|https://gitlab.com/ip-fabric/integrations/pynetcheck/-/tree/main?ref_type=heads]","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0052cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/63e524ef-baef-49bd-bee3-50f621811dc0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzZTUyNGVmLWJhZWYtNDliZC1iZWUzLTUwZjYyMTgxMWRjMCI6WyJyZWFkIl19LCJleHAiOjE3MTA4NTM5NTksIm5iZiI6MTcxMDg1MzM1OX0.kYuTbZL0q_fD0dlw7p36C8sUPF4EUG3MqDMrCXBAJ5I&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&height=300&mode=fit","bannerMediaApiFileId":"63e524ef-baef-49bd-bee3-50f621811dc0","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"IP Fabric Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"1","key":"nsd","name":"IP Fabric Service Desk","description":"<p><b>Check our <a href=\"https://docs.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">IP Fabric Documentation</a> prior to opening a ticket.</b> They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.</p>\n\n<p><b>Upgrades:</b> Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. <b>After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.</b></p>\n\n<p><b>Troubleshooting:</b> If you are having an issue with a specific Vendor or a device, please consult the following:</p>\n\n<ul>\n\t<li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n\t<li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\">Reported Known Issues</a> for specific vendors and models.</li>\n\t<li><a href=\"https://rb.gy/jlmfxg\" class=\"external-link\" rel=\"nofollow noreferrer\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\n\n\n<p><b>Feature Requests:</b> New vendors, models, technologies, etc. must go through your Solution Architect. <b>Note that support tickets for new features will be closed and redirected to follow up directly with your SA.</b></p>\n\n<p><b>If the above information has not solved your problem, continue with a support ticket.</b></p>\n\n<p><b>Recommendation:</b> Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\">Sending a Techsupport</a> will further expedite the process.</p>\n\n<p><b>Support Priority Classification:</b><br/>\nAlways choose Normal priority if the issue affects your <b>non-production</b> (staging, testing, QA) instance.<br/>\n<b>Critical</b> - Product is not operational.<br/>\n<b>High</b> - The Product performance is severely degraded, but most operations remain functional.<br/>\n<b>Normal</b> - Other non-critical issue that has little or no impact on Product operation. For example bugs, assistance with IP Fabric setup, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":1,"isPortalHidingEnabled":true}}