{"xsrfToken":"5f78569d64109a57872908217ee3f99e44ce0244_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2fc786d2-109c-436d-bd40-47f35d851ab9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmYzc4NmQyLTEwOWMtNDM2ZC1iZDQwLTQ3ZjM1ZDg1MWFiOSI6WyJyZWFkIl19LCJleHAiOjE3MTM1Mjc5MTIsIm5iZiI6MTcxMzUyNzMxMn0.BcAgINaPsIuD8-zHaAaAvEtTjJ4c7Qk5EdFXKbYOOQI&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&mode=fit","logoId":"2fc786d2-109c-436d-bd40-47f35d851ab9","isLogoAvailable":true,"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","userInitialAnnouncementHeader":"IP Fabric Upgrade From Version 6.6.3 (or 6.7.6)","userInitialAnnouncementMessageWiki":"<p>Due to an issue identified within the System Administration UI, upgrading IP Fabric from version 6.6.3 (or 6.7.6) over the internet will fail with `Validation failed - Field pathName: \"pathName\" is required`. The issue has been addressed in version 6.7.7 (or newer). If you are running any IP Fabric versions from 6.6.3 to 6.7.6, please upgrade to 6.7.7 or newer manually with an update file from <a href=\"https://releases.ipfabric.io/updates/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://releases.ipfabric.io/updates/</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome To The IP Fabric Help Center","sharedPortalName":"IP Fabric Help Center","announcementHeader":"IP Fabric Upgrade From Version 6.6.3 (or 6.7.6)","announcementMessage":"Due to an issue identified within the System Administration UI, upgrading IP Fabric from version 6.6.3 (or 6.7.6) over the internet will fail with `Validation failed - Field pathName: \"pathName\" is required`. The issue has been addressed in version 6.7.7 (or newer). If you are running any IP Fabric versions from 6.6.3 to 6.7.6, please upgrade to 6.7.7 or newer manually with an update file from [https://releases.ipfabric.io/updates/|https://releases.ipfabric.io/updates/]","localeDisplayName":"English (United States)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0052cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/63e524ef-baef-49bd-bee3-50f621811dc0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MGYxZDI4My1iMTczLTQzYTctOWUwZC0xNGQ3Yzc4MmE5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzZTUyNGVmLWJhZWYtNDliZC1iZWUzLTUwZjYyMTgxMWRjMCI6WyJyZWFkIl19LCJleHAiOjE3MTM1Mjc5MTIsIm5iZiI6MTcxMzUyNzMxMn0.E0LeBdkWZkDiRZcufr2QBJQKtSbBOH-I3RZQtBoSCMk&client=40f1d283-b173-43a7-9e0d-14d7c782a91b&height=300&mode=fit","bannerMediaApiFileId":"63e524ef-baef-49bd-bee3-50f621811dc0","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"IP Fabric Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"1","key":"nsd","name":"IP Fabric Service Desk","description":"<p><b>Check our <a href=\"https://docs.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">IP Fabric Documentation</a> prior to opening a ticket.</b> They are continuously updated with important information about installation, configuration, and using the product. The built-in search will help guide you to the correct pages.</p>\n\n<p><b>Upgrades:</b> Please review our <a href=\"https://rebrand.ly/2ywydzz\" class=\"external-link\" rel=\"nofollow noreferrer\">Release Notes</a> as these pages contain important notices about the upgrade process, new features, and breaking changes. <b>After performing an upgrade please clear your browser cache by following the instructions located on Release Notes page prior to opening a ticket.</b></p>\n\n<p><b>Troubleshooting:</b> If you are having an issue with a specific Vendor or a device, please consult the following:</p>\n\n<ul>\n\t<li><a href=\"https://matrix.ipfabric.io\" class=\"external-link\" rel=\"nofollow noreferrer\">Supported Vendor Matrix</a> to ensure the device is supported.</li>\n\t<li><a href=\"https://rebrand.ly/kissues\" class=\"external-link\" rel=\"nofollow noreferrer\">Reported Known Issues</a> for specific vendors and models.</li>\n\t<li><a href=\"https://rb.gy/jlmfxg\" class=\"external-link\" rel=\"nofollow noreferrer\">Troubleshooting Discovery</a> provides simple steps to debug device discovery issues.</li>\n</ul>\n\n\n<p><b>Feature Requests:</b> New vendors, models, technologies, etc. must go through your Solution Architect. <b>Note that support tickets for new features will be closed and redirected to follow up directly with your SA.</b></p>\n\n<p><b>If the above information has not solved your problem, continue with a support ticket.</b></p>\n\n<p><b>Recommendation:</b> Be as detailed as possible when opening an issue and include IPs of affected device; addresses used in Path Lookup simulations; or date, time, & time zone of error messages. <a href=\"https://rebrand.ly/tsupport\" class=\"external-link\" rel=\"nofollow noreferrer\">Sending a Techsupport</a> will further expedite the process.</p>\n\n<p><b>Support Priority Classification:</b><br/>\nAlways choose Normal priority if the issue affects your <b>non-production</b> (staging, testing, QA) instance.<br/>\n<b>Critical</b> - Product is not operational.<br/>\n<b>High</b> - The Product performance is severely degraded, but most operations remain functional.<br/>\n<b>Normal</b> - Other non-critical issue that has little or no impact on Product operation. For example bugs, assistance with IP Fabric setup, etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","isFeatured":false,"rank":-1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"POPULARITY","limit":15,"total":1,"isPortalHidingEnabled":true}}